FAQs

Care & Materials

What materials are used in the knitwear collection?

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How should I wash my knitted garments at home?

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Can I put my knitwear in the dryer?

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How do I prevent pilling on my knit pieces?

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Are the materials used ethically and sustainably sourced?

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How do I store my knitwear when not in use?

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My garment has stretched slightly — can I reshape it?

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FAQs

Shipping & Returns

How long does standard shipping take?

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Do you ship internationally?

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How do I track my order once it's been placed?

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What is the return window for unworn items?

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Who covers the cost of return shipping?

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Can I exchange an item for a different size or color?

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What should I do if my order arrives damaged or incorrect?

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FAQs

Sizing & Fit

How do I find the right size for knitwear?

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Do the pieces run true to size, or should I size up or down?

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Are the garments designed to have a relaxed or fitted silhouette?

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What size should I choose if I'm between two sizes?

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Do you offer size guidance for co-ord sets bought as separates?

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How much stretch should I expect in knitted fabrics?

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Are there any styles available in extended or plus sizes?

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FAQs

Orders & Shipping

What makes this brand considered sustainable?

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Where are the garments designed and produced?

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How are the fabrics certified or verified as eco-friendly?

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What is the brand's approach to reducing waste in production?

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Do you offer any garment repair or take-back programs?

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How do timeless, seasonless designs contribute to sustainability?

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Is the packaging used for shipping environmentally friendly?

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